Welcome to Our Privacy Policy
Your privacy is of utmost importance to Zarifa Real Estate Ltd. ("Zarifa," "we," "us," or "our"). This Privacy Policy outlines how we collect, use, protect, and share personal data when you use our website (https://zarifarealestate.com), the Zarifa App on Google Play, or any of our services (collectively, the "Services"). This policy applies to all users, including buyers, sellers, investors, and visitors to our platforms.
This Privacy Policy should be read in conjunction with our Terms and Conditions. In case of any conflict, this Privacy Policy will prevail.
Definitions
- "Zarifa": Refers to Zarifa Real Estate Ltd., its successors, and assigns.
- "Personal Data": Information that identifies you as an individual, such as your name, contact details, or identity document number.
- "Processing": Any operation performed on personal data, including collection, storage, use, disclosure, or deletion.
- "You": Any user of our Services, including customers, suppliers, contractors, or visitors to our premises or platforms.
Collection of Personal Data
We collect personal data only when necessary to provide our Services or comply with legal obligations. Data may be collected when you:
- Register or use the Zarifa App or website.
- Contact us via phone (+254 708 513 255), email (info@zarifarealestate.com), WhatsApp, or our website contact form.
- Visit our premises at Kimathi Way, Nyeri, Kenya.
- Engage with us as a supplier, contractor, or job applicant.
- Attend events organized or sponsored by Zarifa.
- Subscribe to our newsletter or marketing communications.
Types of Data Collected
Identity and Contact Information:
Name, phone number, email address, postal address, nationality, and identity document details (e.g., ID number, passport, KRA PIN).
Transaction Data:
- Payment details (processed via third-party providers, not stored by us).
- Details of properties you express interest in or purchase.
Premises Data:
- Visitor register data (name, phone number) for security purposes.
Marketing and Preferences:
Newsletter subscriptions and preferences for property types or locations.
Corporate Data (for legal entities):
Company name, certificate of incorporation, KRA PIN, business address, and director details.
How We Use Your Personal Data
We process your personal data for the following purposes:
- Service Delivery: To facilitate property listings, purchases, sales, and transfers.
- Account Management: To create and manage your account, verify your identity, and provide customer support.
- Communication: To respond to inquiries, provide updates on transactions, or send notifications about your account or property interests.
- Marketing: To send you newsletters, property updates, or promotional offers (you may opt out at any time by contacting us or using the unsubscribe link).
- Legal Compliance: To meet regulatory requirements or assist in legal proceedings.
- Analytics: To improve our Services by analyzing usage patterns and preferences.
- Event Management: To organize and promote events, including capturing photos/videos (with consent).
Legal Basis for Processing
We process your personal data based on:
- Consent: For marketing communications.
- Contract Performance: To fulfill our obligations under agreements for property transactions.
- Legitimate Interests: To improve our Services, ensure security, or market relevant properties.
- Legal Obligations: To comply with Kenyan laws, such as the Data Protection Act, 2019.
Sharing Your Personal Data
We may share your personal data with:
- Service Providers: Third parties such as payment processors, cloud storage providers, or analytics tools, acting on our instructions.
- Professional Partners: Lawyers, surveyors, valuers, or auditors involved in property transactions.
- Regulatory Authorities: When required by law or to prevent fraud/crime.
- Event Organizers: For event-related purposes, with your consent.
We ensure that any third party complies with data protection standards and only processes data as instructed by us.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, typically up to 7 years after the end of our relationship with you, unless required by law to retain it longer.
Your Rights
Under the Kenyan Data Protection Act, 2019, you have the following rights:
- Access: Request a copy of your personal data.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request deletion of your data, subject to legal obligations.
- Restriction: Limit how we process your data in certain circumstances.
- Objection: Object to processing for marketing or other purposes.
- Data Portability: Receive your data in a structured, machine-readable format.
- Complaint: Lodge a complaint with the Office of the Data Protection Commissioner.
To exercise these rights, contact our Data Protection Officer at info@zarifarealestate.com or +254 708 513 255.
Security
We implement robust measures to protect your data against unauthorized access, loss, or breaches, including encryption, secure servers, and access controls.
Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on our website and app, and Significant changes will be communicated via email or app notifications.
Contact Us
For questions or to exercise your rights, contact our Data Protection Officer:
- Email: info@zarifarealestate.com
- Phone: +254 708 513 255
- Address: Kimathi Way, Nyeri, Kenya